Medallia hires CEO and makes executive team changes

Bishof is former chief business officer at Qualtrics and chief executive at Clarabridge until its acquisition by Qualtrics.

Before that, Bishof served as chief executive at Flexera Software and held leadership roles at Macrovision, IBM, Crossworlds Software and Deloitte Consulting.

At Medallia, Bishof replaces Mike Lipps, who will be remaining on the firm’s board.

In addition to Bishof, Sid Banerjee has been appointed chief strategy officer.

Banerjee was a former founder of Clarabridge, and will lead the development of Medallia’s AI innovation agenda in his new role. 

Medallia has also appointed Bas Brukx as chief financial officer, joining from Therapy Brands, where he held the same role, as well as other chief financial officer positions at Clarabridge and Allego.

Former Calrabridge chief technology officer Ram Ramachandran has been appointed chief transformation officer, having most recently been president at CareJourney.

Karl Knoll has been appointed general counsel, with prior roles as general counsel at Clarabridge and partner at Womble Bond Dickinson.

Jamie Hunter has been appointed chief of staff and head of corporate development, and most recently served as chief operating officer at Emburse.

Bishof said: “I am honoured and excited to lead Medallia, a true pioneer with a vast history and depth of personalised enterprise experience data.”

He added: “I am thrilled to bring these seasoned industry leaders together and pair them with Medallia’s team and long history of innovation in customer experience and AI.

“The world is changing, and our vision is to accelerate our clients from customer experience-based surveys and signals to AI-based conversations and automation, enabling them to compete more effectively and gain higher share and delight from their customers.”

Orlando Bravo, founder and a managing partner at Medallia owner Thoma Bravo, said: “For over 20 years, I’ve had the pleasure of working with Mark and seeing his outstanding leadership in action.

“In a sector poised for transformation, we see incredible opportunity for Medallia, and are excited for this next phase of growth underpinned by Mark’s leadership and the world-class team he has assembled.”