Feature

Celebrating the industry’s changemakers

Celebrating and hearing the stories of the MRS’s 2023 Changemaker Award winner and finalists was a session at the MRS annual conference earlier this week. But there were exasperated voices and raised eyebrows at the small numbers attending this stream session – and a call to sector leaders to be at the table, says Helen Oldfield.

News

The Economist UX research lead: ‘Customer centricity is a mindset’

Research professionals from The Economist, Pentland Brands and ImpactSense discussed what customer centricity means to them, and how it boils down to empathy and understanding, as part of a panel at the MRS annual conference in London.

Ben Bold