Oxford Management Services taps Nexidia for speech analytics

The tool will be used to analyse thousands of calls “in a fraction of the time” of a manual process.

OMS said that the tool would deliver data that would be used to coach collection agents, resulting in productivity improvements.

Peter Pinto, president at OMS said: “Through insight from Nexidia’s speech analytics, OMS gains a new level of customer and business intelligence that ultimately helps us improve the experience we deliver to our clients and to their customers.”